418 Customer privacy

103 - Generic Disclosures on Management Approach 

NIBE have clear internal procedures how to protect customer privacy and how to secure data. There are policies how to work in order to not reveal sensitive data to non-authorized parties. NIBE follow data protection legislation, GDPR, and have a systematic approach towards preventing data theft, hacker attacks and other attempts to compromise our IT-systems.


Business principles state:

  • Our customers must always have full confidence in our company, products and employees
  • We must be a safe and constructive partner

418-1 - Substantiated complaints concerning breaches of customer privacy and losses of customer data

No incidents reported during 2017.