416 Customer privacy

103 - Generic Disclosures on Management Approach

NIBE product development and sourcing teams work according to a number of directives and legal requirements. Besides legal demands according to a number of directives, NIBE also have specific requirements from customers. At NIBE the products' function, quality, safety and environmental characteristics are the most important conditions for the Group's continued development.

Our Values states:

  • "We strive to make our products contribute to sustainable development when they are used by the customer – energy efficiency, ecodesign and lifecycle thinking are important keywords for us.
  • Our products must fulfil agreements and legal norms and standards regarding health and safety during use.
  • We have relevant and clear information about safe and environmentally adapted installation, use, maintenance, storage and final disposal.
  •  We ensure that the customer gets fast responses to product questions and requests for information.

416-1 - Assessment of the health and safety impacts of product and service categories

The directives and legal requirements or customer requirements are tested to international or local standards, internal at NIBE or at third party during the development phase and in manufacturing.

416-2 - Incidents of non-compliance concerning the health and safety impacts of products and services

Not reported.