Environmental grievance mechanisms are part of our environmental responsibility and our stakeholder dialogue. We take all complaints seriously and strive to prevent reoccurence of any event that might have caused a complaint. Evaluation of the effectiveness of the grievance mechanism is made locally within the frame of each company's environmental management system. Complaints are also reported at Group level. Should there be an unreasonable quantity of complaints, or repeated complaint on the same issue, there would be cause for an investigation and a site visit from Group sustainability.
There were two complaints registered through our grievance mechanisms in 2016: