Our product development and sourcing teams work according to a number of EU directives, such as Ecodesign, REACH and RoHs. We continuously strive to reduce the amount of material in the products and to phase out substances that appear on restriction lists. Besides legal demands according to a number of directives, we also have specific requirements from customers.
No incidents were reported during 2016.
Surveys were conducted locally in 2016. There is no aggregated data available at Group level. Generally we have received high marks in our surveys with a grade of at least 5 on a 7-grade scale, where availability via telephone is getting the lowest marks.
Market communication shall be honest and correct. As we state in Our Values: "NIBEs communication is straight, honest and follows applicable legislation, regulations and standards.
We do not sell banned or disputed products.
No incident of non-compliance concerning marketing communications has been reported during 2016.
Our Values state: "All employees must respect the applicable regulations regarding confidentiality of information that is owned by the company and our business partners."
No substantiated complaints were registered in 2016.
Our business is based on compliance with applicable legislation as well as good business ethics. We want to proactively ensure that laws and regulations are followed concerning the provision and use of our products and services to not risk any legal actions towards us due to non-compliance.
No fines were reported during 2016.