GRI-Appendix

Product responsibility

Product and service labeling

Product and service labeling

DMA - Generic Disclosures on Management Approach 

Our product development and sourcing teams work according to a number of EU directives, such as Ecodesign, REACH and RoHs. We continuously strive to reduce the amount of material in the products and to phase out substances that appear on restriction lists. Besides legal demands according to a number of directives, we also have specific requirements from customers.

 

G4-PR4 - Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling

No incidents were reported during 2016.

G4-PR5 - Results of surveys measuring customer satisfaction

Surveys were conducted locally in 2016. There is no aggregated data available at Group level. Generally we have received high marks in our surveys with a grade of at least 5 on a 7-grade scale, where availability via telephone is getting the lowest marks.

 

Marketing communications

Market communications

DMA - Generic Disclosures on Management Approach 

Market communication shall be honest and correct. As we state in Our Values: "NIBEs communication is straight, honest and follows applicable legislation, regulations and standards.

 

G4-PR6 - Sale of banned or disputed products

We do not sell banned or disputed products.

G4-PR7 - Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications

No incident of non-compliance concerning marketing communications has been reported during 2016.

Customer privacy

Customer privacy

DMA - Generic Disclosures on Management Approach

Our Values state: "All employees must respect the applicable regulations regarding confidentiality of information that is owned by the company and our business partners."

G4-PR8 - Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

No substantiated complaints were registered in 2016.

Compliance

Compliance

DMA - Generic Disclosures on Management Approach 

Our business is based on compliance with applicable legislation as well as good business ethics. We want to proactively ensure that laws and regulations are followed concerning the provision and use of our products and services to not risk any legal actions towards us due to non-compliance.

 

G4-PR9 - Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services 

No fines were reported during 2016.

NIBE – a Global Group with sales
and operations on five continents.

NIBE Industrier AB (publ) Box 14, 285 21 Markaryd · VISITING ADDRESS Hannabadsvägen 5, Markaryd · info@nibe.com · +46 (0)433 27 30 00